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Price Promise

We are commited to you. Because of that, we know you will find different prices at other qualified salons and stores. We want to provide you with the best service, so if you find a better price on an exact product, we will match it.

How it works in-store

If you find a current lower price on an identical in-stock item from another local retailer, we’ll match the price at time of purchase. Just bring the ad, printout or photo and show an associate so we can validate the price on the competitor’s website or ad to complete the price match. Our Price Promise includes the price of the item(s) plus shipping or delivery cost. 

How it works online

If you find a current lower price on an identical item from a qualifying online retailer at time of purchase, just call us or contact us through the contact form available for validation. Price Promise includes the price of the item(s) plus shipping or delivery cost. Price Promise items must be available from competitor to ship to customer’s location. We’ll only honor requests submitted directly from the person who made the purchase.

Exclusions

  • Competitors’ pricing for professional services
  • Custom products, meaning customized or configured products
  • Discontinued, used, refurbished, open-box, clearance, seasonal, closeout or damaged merchandise
  • Rebates; free offers; Buy 1, Get 1 offers; Buy More, Save More offers; sales tax promotions or tax-free events; or specific one-time-only promotions, including seasonal promotions (e.g., Spring Black Friday, Black Friday and various holiday promotions), special events and/or bundle offers
  • Price Promise can’t be combined with any other offer, promotion, discount or coupon.
  • Discounts available to select groups of customers, such as military or loyalty members 
  • Volume or wholesale discount pricing offered by competitors. If you’re looking to buy a significant quantity of a specific item, please contact us.
  • Romeo Juliet reserves the right to limit requests to reasonable quantities.
  • Pricing from membership-based retail wholesalers
  • Third-party marketplace sellers, auction sites or closeout/discount sites. For example, we price-match items sold by Amazon.com but not by a third-party seller on Amazon.com.
  • Pricing from bid and auction websites
  • Sales tax is excluded.
  • Advertising pricing errors or misprints
  • Credit terms and finance offers